In pursuit of excellence

Recreational Services ended 2009 on a high note, receiving a NZ Business Achievement Award. The award is an indication that the company is on the right track in its ultimate goal to deliver excellence in all areas of business, particularly for its customers. But it doesn't stop there as we constantly look for new opportunities to raise the bar even higher. This award was achieved after undergoing a stringent judging process, which included a comprehensive business practice evaluation and an on-site assessment by a panel of four - the resulting 69% score sitting particularly strongly against an average of 25% for New Zealand companies.

The CEO of the New Zealand Business Excellence Foundation describes the award as “a significant achievement as it recognises your organisation as one that has been assessed against a criteria aligned to International Best Practice and which has met the high standards required to receive a National Award. This award recognises that your business when compared with your peers reflects a superior level of performance.” 

The Recreational Services Leadership Team decided to take up the challenge of the award process because it believed it would be of great value to benchmark performance across all levels of the business.

Director, Keitha Turner, explains “We have a history of success in awards and achievements across various parts of our business as individual disciplines, but we saw this process as an opportunity to assess how we measured up as a whole against other businesses, both in NZ and internationally, and the chance to see whether our commitment to business excellence could be clearly seen in what we actually do, not just by what we say.”

Winning the award is a formal recognition of Recreational Services’ commitment to and delivery of performance excellence in all areas of its business, a strongly embedded Customer First culture, and a policy of Continuous Improvement in all that it does.

Managing Director, Brett Turner says “We are proud of the achievement because it indicates that we are on the right path to delivering excellence to our customers, and that is for us the primary objective for our business and the key measure of our success. This is a great reward for all involved – more than ticking the boxes of a submission process we really took on board all the learnings and have made significant changes throughout the company as a result. It is great to have this formal recognition, but even better to know that we are now a more focused and dynamic organisation as a result of the process we went through to achieve it.”

For more information, contact our General Manager Cameron Parr: [email protected]